SMS Automation
Text messages get read in minutes; emails sit unopened for days. SMS Automation puts your most time-sensitive client communication — reminders, recovery, follow-ups — on autopilot, so the right message reaches the right client at the right moment without anyone on your team lifting a finger.
What’s inside
- Missed-call text-back that replies the instant a call is missed
- Session reminders that cut no-shows before they happen
- No-show recovery sequences that rebook the client who slipped away
- Check-in and re-engagement nudges for clients who’ve gone quiet
- Post-session follow-ups that keep momentum between visits
How it works
- A trigger fires — a missed call, an upcoming session, a no-show, or a quiet client.
- The matching SMS sequence sends automatically in your practice’s voice.
- Replies flow into your unified inbox, logged to the client record.
- Quiet hours hold messages until an appropriate sending window.
- Any STOP request instantly removes the client from future sends.
Why it matters for a wellness practice
Wellness outcomes depend on consistency, and consistency depends on showing up. A reminder the night before a session, a warm nudge after two quiet weeks, a follow-up that asks how the new protocol is going — these touches keep clients engaged and reduce the no-shows that drain your calendar. Automating them means every client gets that attention, not just the ones your team remembered.
Compliance note
Every sequence is TCPA-aware: STOP/opt-out is honored automatically and quiet hours are enforced by default. The snapshot’s copy is HIPAA-aware and keeps PHI out of plain SMS — sensitive details route to a secure link instead. We are not a healthcare provider; this is your client-communication layer.
This is 1 of 11 automation features in the complete GHL snapshot — a one-time $997 system, installed in 24 hours, that you own outright.